Rewivo
Refund Policy
How to request a payment review and how refunds for Rewivo services are assessed.
Each request is reviewed against the transaction and service usage. Submitting a request does not automatically mean a refund is approved. Mandatory consumer rights remain protected.
1. Scope
This policy applies to payments for Rewivo services, including tokens and packages offered at checkout. A refund returns a payment that has been received; it is not a cash withdrawal of your token balance or a transfer to another account.
2. Requests we can review
Contact us about duplicate payments for the same transaction, an incorrect amount charged, or a paid service that was not delivered after payment confirmation. Technical issues are reviewed first to determine whether support, service restoration, a balance correction, or a payment refund is appropriate.
3. Refund limitations
Changing your mind after using a service, tokens spent on successfully completed processes, and dissatisfaction with AI results alone are generally not grounds for a refund. We do not guarantee views, virality, or revenue from content. These limitations do not reduce your consumer rights under applicable law.
4. Token holds and failed processes
Releasing reserved tokens or correcting a token deduction is not a payment refund to your bank account. If a process fails or your balance looks incorrect, provide the process ID so we can review its status and token records. A failed video process does not automatically cancel an entire token or package purchase.
5. How to submit a request
Contact the Rewivo team through the contact page as soon as you discover an issue. Include your account email, invoice number, payment date and method, disputed amount, reason for the request, and a payment receipt with sensitive details redacted. Do not send passwords, one-time codes, or full card details.
6. Review and decision
We review payment status, service fulfillment, token or package usage, and any refunds already processed. We may request additional information to verify the transaction. We will communicate the outcome and approved amount through the channel used for your request; a refund may be full or partial depending on the review.
7. Refund method and processing time
Approved refunds are processed through the payment provider where the payment method supports them. Otherwise, our team will coordinate an available refund method after verification. The time it takes to receive funds depends on the payment provider or bank, not only Rewivo. Exchange-rate differences or third-party fees may affect the amount received; known details will be communicated before processing.
8. Rights and further information
Read this policy together with the Rewivo Terms of Service. If any provision conflicts with mandatory consumer rights, the applicable law takes precedence. Contact our team for clarification before making a purchase or requesting a refund.